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All reviews and ratings are the expressed opinions of our users, and in no way reflects the opinions of yourRestaurants, its staff and its affiliates.
Posted by:
HungryIndaBelly
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16 June 2009, 6.10pm
A little mixed
This place has served me well for many-a-breakfast and lunch. I have always loved their BLT with avocado on gluten-free bread for lunch and their 'the lot' vegetarian version for breakfast (beans, haloumi, hash browns, mushies, tomato-onion relish). Their soy lattes are always great.
But a number of things are letting them down. My husband finds their eggs benedict consistently have too much vingear in them, though. A friend has said the same thing. Also of concern, I fear they have fallen prey to "we are so popular now, we don't need to care".
We booked on a Saturday morning, got caught in the worst traffic (road works and a city march meant that we couldn't get there! We tried this street, then that street, and so on). We rang to say we were running late and asked if they would hold our table. Yes, they told us, they'd hold it. We got there 15 mins later, and there was no table. They had given it away. When asked, how, why? They blamed us. They said we rang too late. But if so, why did they tell us on the phone, no problem? Also, they had our mobile number with the booking, so why not call us to tell us of the error in their advice?
If your cafe is consistently busy... put more staff on! It is NEVER the customer's fault if you are busy and can't manage that busyness due to your OWN (or your manager's) decisions regarding staffing. To respond this way is not only inappropriate but at odds with the principles of hospitality. At least apologise! I'm terribly sorry, but we had a mix-up and gave your table away would have gone down much better.
Furthermore, why take a phone number from a customer if you never plan to use it?
Don't get too big for your boots. Remember the customers that built that success. And remember that success isn't always guaranteed... you need to keep the quality of service and food going to ensure it.
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Visit: Tue 16 June 2009
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