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Posted by:
Maggie B
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17 October 2010, 7.23pm
Service seriously lets down the food
We dined at Sabayon for dinner one weekend and all of us were really looking forward to it. The saving grace was that the food was excellent. We each had a different entree and they were all very good; the same for the main course, all of our mains were impeccable (and we had a selection). Desserts were also very good presentation was just lovely.
The main let down was the service. The maitre d' seemed bored and clearly did not want to be there. He dropped his utensils serving another table bread rolls and just groaned to himself, no apology and then proceeded to drop the remaining bread rolls on the plates after he d barked at one of the junior staff to take the fallen cutlery. The seemingly more senior waitress (red hair) seemed confused about her manner - was she 'proper' or was she casual , constantly oscillating between matter-of-fact (more leaning towards blunt, rude, at times clueless and highly disinterested) and casual (kneeling at the table to take orders isn't really what you'd expect - and she didn't just do it at our table). The young guy was good (polite, engaging), but seemed gun shy for fear of discipline (the chef hooked into him for something, but the layout meant all could hear and see and the ma?tre d was just rude to him. No wonder his young hands were shaking).
The other annoying part relates to the heat lamps. They had a habit of switching them on and off throughout the evening which impacted on the main floor -- it was very annoying.
So if you don't care about being treated like you're an inconvenience and would like to eat really very nice, well presented and prepared food, this is the place for you. Change the senior floor staff to those who care, or at least like engaging with people and you will have a winner.
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Visit: Sat 16 October 2010
Mealtime: dinner
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